CX/AI
Smarter service. Real outcomes.
AI integrated where it earns its place: automating the repetitive, assisting your agents and keeping a human in the loop.
CX/AI/INSIDE
What’s inside.
Take the whole folder, or just the part you need.
AI agents & chatbots
Customer-facing AI designed, configured and tuned to resolve real queries, with clean handovers to people when it should.
Agent assist & knowledge
Knowledge and AI tools that help agents find answers, draft replies and summarise conversations faster.
Automation mapping
Your contact reasons analysed to show what can be automated, what should be simplified, and what needs a human.
Governance & tuning
Guardrails, QA and ongoing tuning, so performance improves after launch instead of quietly drifting.
CX/AI/SIGNS
Sounds familiar?
- You launched a bot, and customers still ask for a person.
- The vendor demo looked great. Your resolution rate doesn’t.
- Agents answer the same questions all day.
- The board wants an AI plan, and you need one that holds up.
CX/START-HERE
Start with a
CX/audit.
A focused review of your channels, tools, processes and data. You get a prioritised list of what to fix first, and what it is worth.
- Contact drivers and demand
- Tooling and automation readiness
- Process, people and performance
Prefer email? hello@cxupgrade.co.uk