CX/BPO
Outsource with confidence.
Independent BPO advisory, from deciding whether to outsource to choosing a partner and governing the relationship.
CX/BPO/INSIDE
What’s inside.
Take the whole folder, or just the part you need.
Outsourcing strategy
An honest view of whether to outsource, what to outsource, and where it should be delivered from.
Partner selection
A structured process to shortlist, assess and choose the right BPO partner for your brand.
Contracts & SLAs
Commercials, service levels and incentives designed so your partner succeeds when your customers do.
Governance & review
Reporting, QA and review routines that keep an outsourced team performing like your own.
CX/BPO/SIGNS
Sounds familiar?
- You need to scale support faster than you can hire.
- Your BPO hits its SLAs, but customers aren’t happier.
- You’re not sure what an outsourced team should cost.
- Switching partners feels too risky to start.
CX/START-HERE
Start with a
CX/audit.
A focused review of your channels, tools, processes and data. You get a prioritised list of what to fix first, and what it is worth.
- Contact drivers and demand
- Tooling and automation readiness
- Process, people and performance
Prefer email? hello@cxupgrade.co.uk